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Ultraproducts.com RMA Process = HORRID POLICY WORST EVER
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HackaX0rus
Rated XXX


Joined: 20 Jan 2005
Posts: 1972
Location: Cen. CA

PostPosted: Tue, 19 Apr 2005 00:52:03    Post Subject: Reply with quote View Single Post

sapphire has a really good rma policy...usually its 30 day with newegg but sapphire has a deal with newegg to extend that to 2 years...and you get money back...my 9800 pro is freakin out so i think i will throw the 200 to a pcie graphics card Grin .
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Little Bruin
Boo Boo

Joined: 07 Apr 2003
Posts: 667
Location: Pic-A-Nic Basket
NO TACT
Rated PG


Joined: 08 Feb 2005
Posts: 11

PostPosted: Tue, 19 Apr 2005 13:59:19    Post Subject: Reply with quote View Single Post

Hellfire wrote:
I've had a RMA with AMD, WD and MSI in the past month.

Each one of the offered to send me a new item once they recived the one from me. I needed it faster, they required a CC to pre-charge it. Wasn't actually charged the amount, unless I didn't return the item within a set period. These are larger companies, could just be how they handle their RMA's to ensure something is returned.

The SSN is wierd though.


I asked if they could do it the "I will ship the dead drive back and you can inspect it and ship me a replacement." They said that is not their policy it is done by charging my credit card.

That is my gripe.

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BeerCheeze
*hick*


Joined: 14 Jun 2003
Posts: 9285
Location: At the Bar

PostPosted: Tue, 19 Apr 2005 14:54:05    Post Subject: Reply with quote View Single Post

Yea, I agree NT... it's not an acceptable practice. Why should you have to have all the risk and exposure? Seems they don't understand customer service.
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NO TACT
Rated PG


Joined: 08 Feb 2005
Posts: 11

PostPosted: Tue, 19 Apr 2005 16:38:04    Post Subject: Reply with quote View Single Post

Updated OP
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